FAQ's

Our practice is fully equipped to accommodate disabled patients. We have downstairs surgeries and facilities if it is not possible to use the stairs. Our door frames are wide so wheelchair access is possible and we have a ramp to access the front of the building with a long handrail. If you require a downstairs surgery please let reception know when booking your appointment.

We reserve emergency appointments every day, with all clinicians, for registered members of the practice. We endeavour to see patients in pain or discomfort as quickly as possible. Depending on the time you reach out to us we will do our best to see you on the same day. Our clinical team take it in turns to provide out of hours on-call care in the evenings and weekends. Please call the practice and you will be directed.

We accept cash, cheque, debit card and credit card payments.

Please Note: We require a deposit to secure your reservation of each treatment appointment. This is 10% of the treatment value for that appointment. The balance will be due on the day of the appointment but can be paid in advance if you wish.

We offer a range of options including interest-free for up to 10 months. Our team are on hand if you require more information on our finance options and how to apply.

We want your visit to Shrubbery Dental Practice to be as comfortable and enjoyable as possible. If, however you feel that your experience was not as you hoped please let us know. This enables us to rectify problems, learn from mistakes and improve as a team. Please direct any complaints to our management team, who will be happy to help and provide you with further information consistent with our complaints procedure and policy.

Surgery time is very costly even when there is not a patient in the chair. We therefore have to must manage short notice cancellations and missed appointments very closely. We do understand however, that sometimes cancellations are necessary. If you need to rearrange or no longer wish to go ahead with a treatment, please give the practice at least 48 hours notice so that we have the opportunity to offer the time to another patient in need. Cancellations with less than 48 hours or missed appointments will result in a charge consistent with our missed appointment policy.

We are frequently complimented by our patients on how quick, easy and painless our treatments are. This does not happen by accident. We take much time and care to ensure this. When local anaesthesia is required we take many measures to minimise any discomfort with the initial injection procedure. We use topical gel to numb the area, very fine needles for its delivery and facial massagers to disrupt any discomfit felt. We take pain relief and your sense of comfort very seriously and we think you will be very pleasantly surprised by the quality of our care and how painless it really is.

Legally speaking dental professionals are the only individuals allowed to prescribe whitening gel at the concentrations required to have any lasting effect. Dentists prescribe the safest and most effective whitening agents that can be used on teeth. Not everybody is suited to teeth whitening which is why it is essential to have a full assessment before going ahead. We possess credentials to allow us to prescribe materials that are safe for teeth which other cosmetic licences cannot purchase. Since there are various potential complications that may occur during the whitening procedure in addition to the risks of cross-infection, our dentists and hygienists are all fully equipped and skilled to provide this treatment safely and effectively within the dental practice setting.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. Personal data about you is held on our secure computer system. The information is not accessible to the public and only authorised members of staff have password protected access. For further information please see our Data Protection Policy which can be found at the bottom of our home page on our website

NICE (national institute of clinical excellence) guidelines recommend that all patients should be regularly recalled to attend their dental health checks to maintain a good standard of oral health, dependant on their need. The main reason for this is that the majority of dental disease for example, tooth decay and mouth cancer, are not easily detectable and early diagnosis and treatment of disease gives much more favourable outcomes. Visiting your dentist only when in pain is more likely to result in avoidable, complex treatments, and ultimately considerably higher costs. Therefore, regular dental health checks are vital to keep you healthy and if any problems should arise, enable prompt solution and treatment.

There is free parking available on Shrubbery Avenue itself. There are some spaces that are available for 3 hours but please be aware of any parking restriction notices before parking as some areas have shorter time limits. Please note there is additional parking to the back of our practice, in our carpark, to include disabled parking, however this is limited.

We provide an out of hours on-call dental accident and emergency service for registered members of the practice. The clinical team take it in turns to man the phone in the evening and at weekends for dental emergencies such as uncontrolled bleeding, swelling or trauma. Please call the practice on 01905 20136 and our answerphone message will give details of how to proceed.

We require a deposit to secure your reservation of each treatment appointment. This is 10% of the treatment value for that appointment. The balance will be due on the day of the appointment but can be paid in advance if you wish.

If you are unable to attend please give us at least 48 hours notice to avoid losing your deposit.

If you are unable to attend please give us at least 48 hours notice to avoid losing your appointment and any deposit.

When an appointment is missed due to unforeseen circumstances and you feel you would like to appeal, please get in touch and you will be directed to our management team, who will happily discuss this further.

Please ensure we have your correct contact details. We have a variety of reminder services and contact the team if an alternative would suit you better.

We have outlined how we calculate the investment our patients require for treatments at Shrubbery Dental Practice and how we are committed to ensure our prices are fair to both our patients and our team.

When attending your routine dental health reviews we are legally required, on an annual basis, to obtain a signed medical update. You will be asked if there are any changes at every visit and please inform us when these occur where possible. Please bring your prescription script or a list of current medications with you and reading glasses if you need them, in case a new form is due.