Our Patient journey (Updated 16th of August 2021)
We have been working hard behind the scenes to thoroughly research all the new procedures and protocols and digest the new and changing information. This is to ensure we continue to protect all of our patients and team from any risk to health.
UPDATES: 16th of August 2021.
If you have been in direct contact with someone that has covid you are to take a PCR test and have results back before attending our dental practice, for more information on the new guidelines around living with someone who has covid please refer to the government website. The wellbeing of our patients and team are our absolute priority. We will continue to uphold maximum levels of cross infection control and ensure COVID -19 policies are in place. We will contact you again when any amendments are made to how we deliver your care, so keep an eye out on all of our social media platforms as well as here.
VISTING THE SURGERY:
Can we kindly ask that you wear a mask when you visit us at the practice. Although the waiting room is socially distanced a mask is required on entry. We are asking patients to arrive no earlier than 10 minutes for their appointments as you will be asked to wait in your cars or on foot, weather permitting. The waiting room is available but with limited numbers due to social distancing. Once you have arrived please could you call the surgery telephone number 01905 20136. Please could you bring in as little as possible into the surgery, ONLY necessities will be allowed. The reception team will ask a selection of Covid19 questions and let you know when all is ok to come to the front door for temperature testing and hand gel. Please can we ask that if you have had a Covid19 test and you are waiting for the results that you dont attend the dentist until you have your results through, can we also add If you are suffering with, loss of taste and smell, coughing continuously or have a high temperature we ask that you do not attend the dental practice until symptoms have stopped.
We would like to take the opportunity to thank everyone from the bottom of our hearts for being so patient and rest assured we are doing our utmost to provide the best care possible.
Sally-Anne, Jessica and Team Shrubbery
If you have any non urgent questions please contact us via our email:
If you would like to speak to a member of the clinical team please email:
If you have an emergency or are in pain as always please call the team on 01905 20136 7 days a week