Our Patient journey (Updated 21st of July 2020)
Please bear with us whilst we transition back to the new way of working due to the life changing impact of COVID-19.
We have been working hard behind the scenes to thoroughly research all the new procedures and protocols and digest the new and changing information. This is to ensure we continue to protect all of our patients and team from any risk to health.
We would like to take the opportunity to thank everyone from the bottom of our hearts for being so patient and rest assured we are doing our utmost to provide the best care possible when we return.
We will look a little different to what you have been used to. Where possible remote consultations have been advised to limit numbers of people in close proximity. You will still be able to see our faces but it may be over a video call for now. This will enable us to give priority to those who are in greatest need.
Please don’t be alarmed or anxious when you do attend for treatment if we look a little funny it is still us, albeit a bit warm, underneath all the personal protective equipment (PPE)
We will aim to return to our full potential in phases:
Phase 1: Monday June 8th.
Our Covid team will be a the practice operating video calls to patients that have been in or are in pain between 10am and 2pm Monday to Friday
Phase 1: Monday 22nd of June
The practice will be operating face to face contact with patients that require most urgent emergency attention and advice. Please do call the team on 01905 20136 if you need any advice or have an emergency. NO aerosol generating procedures will be performed in this phase. The practice still remains closed for all other appointments. Please note the phone lines to the practice will still be open between 10-2, Monday to Friday.
There will be an appointment system in place for these patients. All entering the practice including our team at this time will be Covid 19 screened, all patients with appointments will be called 24 hours before their appointment advising them of the changes we have made and what they can expect when they visit.
We kindly ask at this time you dont visit the practice without an appointment.
Phase 1: Thursday the 25th of June
Our Covid 19 team have had a great, busy first week seeing to those patients needing emergency dental care. They have worked really hard making sure all emergencies are now pain free. We feel with all our new procedures in place we are now ready to see those patients awaiting Dental Health Checks. Our Covid 19 team will be in contact with you to invite you in. We ask that you wait for us to call you. We will be starting with those that were due in March. We have a fantastic team so it wont be long before we get to see you all.
We kindly ask at this time that you still dont visit the practice without an appointment.
Phase 1: Wednesday the 15th of July
We are now seeing patients for their Dental Health Checks. A member of our covid team will be in touch with all our patients who were cancelled due to the pandemic. We are still operating a closed door policy, so we kindly ask you dont visit the practice without an appointment
Phase 1: Thursday the 21st of July
We are now seeing patients for their hygiene visits!(Non Aerosol based) We are working our way through our lists starting with those that were cancelled first in March, April and May if you havent heard from us and you were booked in to any of these months then please feel free to ring the surgery to book in
We are still operating a closed door policy, so we kindly ask you dont visit the practice without an appointment
Phase 2: Patients with planned, outstanding treatment and routine appointment’s we kindly ask if you could wait for us to contact you to arrange a suitable appointment. We are only able to offer a small number of treatment appointments each day. Aerosol generating procedures (for example with the dental drill or scaler used with water) require a wait of 1 HOUR before the next patient is allowed. These appointments are therefore very precious and we will need to plan these very carefully so we ask if you could be patient with us.
Phase 3: Routine care
Rest assured we will return to your routine care as soon as possible. We will catch up on your missed or delayed appointments and make sure you are back on track with your dental health as swiftly as we are able.
If at any point you experience pain or problems we, as always, are just a phone call away and will endeavor to help you as swiftly as we are able.
Although returning to dentistry is daunting for patients and team alike, it is also an exciting time for the Shrubbery family. We have 2 lovely dentists joining the team (you may have already seen on our social media or website). Mehul and Rupert alongside Sally-Anne, Jessica, Thomas and the entire Shrubbery Dental Team, will endeavor to continue the family dentistry we are proud to provide.
Have no fear we will all help to return your happy, healthy smiles as quickly as possible.
If you have any non urgent questions please contact us via our email:
If you would like to speak to a member of the clinical team please email:
If you have an emergency or are in pain please call the team on 01905 20136 7 days a week