Our practice has ground floor facilities which are suitable for disabled patients including those in wheelchairs. If you should require a downstairs surgery please let reception know when booking your appointment.
We always endeavour to see registered patients suffering serious pain within 24 hours. We also have a 24/7 call-out service for out-of-hours emergencies for our members. Please call 01905 20136.
Our practice accept Debit/Credit Card payments as well as cash payments.
Please Note: Treatment at Shrubbery will require a 10% deposit when booking and 48 hours before your appointment our reception team will call for complete payment.
We want your visit to the Dentist to be as comfortable and professional as possible. If, however you haven’t felt we have done these things we would like to know where we have gone wrong and take all relevant steps to rectify the situation. As such we ask that any complaint be directed to our business developer Katie Griffiths, who can promptly address your needs and where appropriate provide you with details of who you may contact if not satisfied with our response. A complaints policy is available for you to see here or at the practice.
We offer a range of finance options including one which is interest-free for up to 10 months. Our team are on hand if you require more information on our finance options.
The time of the dentists is very valuable. If you cannot keep an appointment, please give the practice 24 hours notice so that we can offer the time to another patient. Failure to do so may result in a charge.
We are frequently complimented by our patients on how quick, easy and painless our treatments are. This does not happen by accident. Of course we use local anaesthetic but in order to minimise the initial injection we use the finest needles available together with a painless topical gel which numbs the area first beforeneedle is used. We take pain relief and your sense of comfort very seriously and we think you will be very pleasantly surprised by the quality of our care and how painless it really is.
Dental professionals prescribe the safest and most effective whitening agents that can be used on teeth. Not everybody is suited to teeth whitening which is why it is important to undergo an initial consultation with a dentist first.We possess a suitable licence to use materials that are safe for teeth which other cosmetic licences cannot purchase. Since there are various potential complications that may occur during the whitening procedure in addition to the risks of cross-infection, our dentists & hygienists are all fully equipped and skilled to provide this treatment safely and effectively in a safe environment within a dental practice setting.
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. Personal data about you is held in the practice’s computer system. The information is not accessible to the public and only authorised members of staff have access to it. For further information please see our Data Protection Policy which can be found at the bottom of our home page on our website
NICE ( national institute care excellence) guidelines recommend that all patients should be regularly recalled to attend their dental health checks to maintain a good standard of oral health. The main reason for this is that tooth decay and mouth cancer are not easily detectable; visiting your dentist when you are in pain is more likely to result in complex treatments, and ultimately considerably higher costs. Therefore regular dental health checks are vital in order to prevent or offset early interventions and thereby reduce long-term treatment costs.
There is free parking available to the front of the practice on the main road, please be aware of any parking restriction notices before parking as some areas have time limits. Please note there is additional parking to the back of our practice as well as disabled parking, however this is very limited.
We provide an out of hours emergency service for all our members if they are experiencing dental health care problems like bleeding or swelling. One of our clinicians from the practice offers the service between 9am and 10pm weekends and 5.30pm-10pm weekdays, please call 01905 20136
Please note that when booking your treatment with us a 10% deposit will be required. 24-48 hours prior to your appointment our reception team will make contact to collect the remainder of the payment
Patients are requested to give at least 24 hours notice to cancel a dental appointment. When an appointment is missed we do take into consideration patients personal circumstances as to whether a charge is made. However If an appointment is missed a second time or thereafter you could loose your 10% deposit that was left to book the appointment. If you would prefer a different reminder service please don’t hesitate to contact the team on 01905 20136 to arrange. Any appeals about missed appointment decisions should be made in writing to our business manager Katie Griffiths
When attending your Dental health check you will be required to fill in a medical update form this will be required at every health check visit. Please bring with you your list of up to date changes to your medication and reading glasses if you need them.
